Team Manager – MCL / HNW / Property Claims Adjusting

Technical Team Manager – MCL / HNW / Property Claims Adjusting

Job Market – Claims Management

Technical Team Manager – MCL / HNW / Property Claims – About the role

You’ll be the driving force behind a high‑performing team of field‑based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market.

You’ll be the technical backbone of the MCL team — the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast‑moving environment and love shaping high‑performing teams, this role gives you the platform to make a real impact.

Technical Team Manager – MCL / HNW / Property Claims – Key duties

Build a motivated, engaged, values‑driven team culture where people thrive.

Keep Work In Progress under tight review to support smart resource planning.

Hit monthly and annual fee targets for the Technical Team.

Audit adjusters regularly and champion continuous improvement.

Own complaint cases, guide adjusters, and ensure swift, fair outcomes.

Provide expert guidance, maintain top‑tier technical accuracy, and issue bulletins on legal/market developments.

Produce high‑quality correspondence, and build strong relationships with insurers, brokers, and stakeholders.

Work closely with colleagues to deliver outstanding results on individual and portfolio losses.

Technical Team Manager – MCL / HNW / Property Claims – Key requirements

Proven background in a similar technical or managerial role.

Progression toward ACILA/FCILA or equivalent is preferred.

High‑Net‑Worth & Property Expertise — Strong track record in general property adjusting and HNW claims.

Major Loss Exposure — Experience with major losses is a strong advantage.

Full UK Driving Licence — Clean and valid.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.