Technical Facilities Manager
CBRE Local UK
ROLE PURPOSE
The Facilities Manager is responsible for the end-to-end management of facilities services across the site, ensuring the environment is safe, compliant, well-maintained, and aligned with client expectations.
This includes building operations, statutory compliance, contractor management, financial control, soft services oversight, and general workplace experience. The Facilities Manager also undertakes basic handyman-level tasks as required, escalating any specialist or regulated work to qualified professional contractors
KEY RESPONSIBILITIES:
1. Building Operations & Maintenance
· Ensure the internal and external fabric of the building is maintained to a high standard.
· Oversee planned preventative maintenance (PPM), reactive repairs, inspections, and lifecycle planning.
· Ensure all building services (M&E, HVAC, electrical, life safety systems) are serviced and compliant.
· Monitor and maintain asset registers, site plans, equipment records, and compliance documentation.
· Manage major work programmes, refurbishments, and capital projects acting as the client liaison point.
· Carry out minor handyman tasks, escalating to qualified or specialist approved professional contractors when required
2. Statutory Compliance & Health & Safety
· Maintain full statutory and regulatory compliance for the site (e.g. fire safety, water hygiene, gas safety, electrical safety).
· Ensure ELogbooks, CAFM systems, and compliance trackers are kept up to date and audit-ready.
· Lead risk management activities, including incident investigations, insurance liaison, and corrective actions.
· Conduct regular H&S checks, audits, and inspections across all areas of the building.
· Plan and lead fire drills, emergency evacuations, and ensure emergency plans and maps are routinely updated.
· Ensure third-party contractors adhere to all H&S standards, RAMS, permits to work, and site policies.
3. Contractor & Supplier Management
· Oversee all contracted services (e.g. cleaning, security, M&E, landscaping, waste, catering).
· Monitor contractor performance against KPIs, SLAs, and contract obligations-taking corrective action where required.
· Ensure all procurement activity complies with company policy.
4. Financial Management & Reporting
· Prepare, monitor, and control site FM budgets in line with client expectations.
· Forecast expenditure, track variances, and manage cost-saving initiatives.
· Ensure the service agreement is delivered within agreed financial parameters.
· Produce monthly, quarterly, and annual management reports, including performance metrics, risk items, and compliance summaries.
5. Workplace Experience, Meeting Rooms & Event Support
· Ensure all meeting rooms are regularly checked and maintained to a high standard.
· Oversee cleanliness, AV readiness (non-technical checks), layout, and room presentation.
· Escalate issues as appropriate.
· Support room setup requirements including:
· Moving furniture
· Adjusting layouts
· Preparing rooms for meetings, workshops, or events
· Support building-wide events, town halls, and conferences, ensuring smooth setup and reset.
6. Client Relationship & Stakeholder Engagement
· Act as the primary point of contact for the client's day-to-day operational needs.
· Attend client meetings, provide performance updates, and ensure actions are completed.
· Build and maintain strong client relationships through consistent service quality.
· Identify and implement service improvements that enhance the client's workplace environment.
7. Leadership & Team Management
· Lead the Facilities Co-ordinator
· Provide coaching, support, and regular performance reviews for direct reports.
· Foster a culture of safety, customer focus, and continuous improvement.
8. Additional Responsibilities
· Liaise with local authorities, emergency services, insurers, and regulatory bodies.
· Support ESG and sustainability initiatives across energy, waste, and recycling.
SKILLS & COMPETENCIES
· Strong knowledge of building systems and basic repair techniques
· Ability to carry out basic handyman tasks safely and competently
· Excellent leadership and supplier management skills
· Strong commercial awareness and budgeting skills
· Skilled in problem-solving and prioritisation
· Excellent communication and reporting ability
· Competent in CAFM/ELogbooks and MS Office
· Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills
EXPERIENCE & QUALIFICATIONS
Essential:
· Previous experience as a Facilities Manager or Senior FM role
· Strong understanding of statutory compliance and health & safety responsibilities
· Experience managing multiple FM service providers
· Ability to complete minor repairs and basic maintenance work
· Strong experience with budget management and reporting
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