Technical Services Manager

A leading UK food manufacturer supplying major retail customers is seeking an experienced Technical Services Manager to join its senior technical team.

This is a high-profile customer-facing role responsible for managing retailer relationships, ensuring compliance with customer standards and driving continuous improvement across food safety, quality and technical performance.

The successful candidate will act as a key link between customers and operational teams, ensuring that products consistently meet regulatory, legal and customer requirements while supporting business growth and technical excellence.

Key Responsibilities

• Manage technical relationships with major UK retail customers.
• Act as the primary point of contact for customer technical queries, audits and reviews.
• Ensure compliance with retailer standards, food safety requirements and relevant legislation.
• Lead customer visits, technical meetings and site inspections.
• Manage customer complaints, investigations and corrective action programmes.
• Oversee technical aspects of product launches, specification changes and continuous improvement projects.
• Monitor and report on technical KPIs, customer performance metrics and compliance trends.
• Support internal, customer and third-party audits.
• Work closely with Quality, Operations, NPD and Supply Chain teams to drive technical performance.
• Lead root cause investigations and implement preventative actions.
• Support the development and implementation of technical strategies aligned to business objectives.
• Coach and develop members of the technical team.

Candidate Profile

We are interested in speaking with candidates who have:

• Experience in a Technical Services, Customer Technical, Technical Manager or Quality Manager position within food manufacturing.
• Strong knowledge of retailer standards, BRCGS requirements, HACCP and food legislation.
• Experience working directly with major UK retailers.
• Excellent communication and stakeholder management skills.
• A proven track record of managing customer relationships and delivering successful audit outcomes.
• Strong problem-solving and continuous improvement capabilities.
• The ability to influence and build relationships at all levels of the business.

What's on Offer

• Opportunity to join a market-leading food manufacturing business.
• High level of customer exposure and strategic responsibility.
• Supportive and collaborative technical leadership team.
• Competitive salary, bonus and benefits package.
• Excellent opportunities for career progression and professional development.