Technical Support Advisor

Brite Recruitment

Technical Support Advisor (1st Line)
Dursley
£28,000 + bonus

A provider of software solutions, is looking for a Technical Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Own transport is required due to the location of the office!

BENEFITS

  • Annual profit share bonus
  • Health benefits
  • As an Investor in People, our client commits to improve and progress their employees.
  • 25 days annual leave (plus bank holidays)
  • Good pension and healthcare schemes
  • Predominantly working Mon-Fri 9am-6pm

RESPONSIBILITIES

As a Technical Support Advisor your key duties will include:

  • Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
  • Identifying, diagnosing, and resolving software-related problems and technical issues
  • Assisting clients with the installation and initial configuration of software products
  • Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
  • Escalating complex issues to the 2nd Line Support teams
  • Offering basic training to clients on using the software effectively
  • Maintaining accurate records of client interactions, technical issues, and resolutions
  • Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Technical Support Advisor, you must have:

  • Previous experience within a Technical Support role
  • Excellent problem-solving and analytical skills
  • The ability to communicate effectively, both written and verbal
  • Self-motivated with a positive attitude
  • Able to work under pressure whilst maintaining quality and attention to detail
  • A full driving licence and access to own vehicle

NEXT STEPS

If you’re interested in becoming a Technical Support Advisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

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