Technical Support Engineer
Langham Recruitment
Join a growing, well-established business supporting a fully remote user base across a modern Microsoft cloud environment. We’re looking for a Technical Support Engineer to join a collaborative remote team, supporting day-to-day platform operations across Microsoft 365, identity, endpoint management, and cloud-based services.
This is a hands-on role suited to someone with strong 2nd line support experience who enjoys troubleshooting user, platform, and cloud-service issues in a modern remote-first environment. You’ll work closely with internal teams to resolve incidents, improve processes, and support a seamless experience for users across the business.
What You’ll Do
- Provide 2nd line support to a fully remote user base across Microsoft 365 and cloud-based platforms
- Troubleshoot user access, authentication, device, mail flow, and connectivity issues
- Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID
- Manage onboarding/offboarding processes including user provisioning, permissions, and device setup
- Support endpoint configuration, device management, and remote user support activities
- Investigate and resolve issues across cloud platforms, identity services, and business applications
- Assist with system changes, software deployments, upgrades, and operational improvements
- Support security-related processes including endpoint protection, patching, and access control
- Work closely with internal IT teams to improve support processes and user experience
- Maintain clear documentation, knowledge articles, and troubleshooting procedures
What We’re Looking For
- 3+ years’ experience in a 2nd line support or Microsoft 365 support role
- Strong experience supporting remote users in a cloud-first environment
- Hands-on experience with Microsoft 365, Exchange Online, Teams, and Entra ID
- Experience with user provisioning, device setup, access management, and endpoint support
- Good troubleshooting skills across authentication, connectivity, and cloud-based services
- Familiarity with Microsoft security and endpoint management tools is beneficial
- Strong communication skills with the ability to support both technical and non-technical users
- Comfortable working independently within a fully remote team environment
- Proactive mindset with a focus on continuous improvement and user experience
Benefits
- £35k–£45k salary
- Fully remote working (UK-based)
- Flexible working environment
- Exposure to modern Microsoft cloud technologies
- Ongoing learning and development opportunities
- Collaborative and supportive team culture
- Opportunity to grow within a modern cloud-first environment
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