Technology Service Desk Assistant

If you love helping people, enjoy solving problems and want to start your career in IT and technology services, this could be the perfect opportunity.

As a Technology Service Desk Assistant, you’ll be a key part of our Service Desk team, supporting colleagues across the organisation with administrative support, system updates and first-line IT support. This is an ideal entry-level IT role for someone who is organised, customer-focused and eager to grow their career in technology.

In this IT support role, you’ll gain hands-on experience in a busy Service Desk environment, building your technical knowledge while delivering excellent customer service. You’ll support day-to-day operations and help ensure our technology services run smoothly.

What you’ll be doing

You’ll make a real impact by:

• Logging and managing IT support tickets within a busy Service Desk environment
• Providing friendly, patient first-line technical support to colleagues
• Maintaining the IT asset register, including equipment tracking and warranties
• Ordering IT equipment, monitoring stock levels and supporting procurement
• Updating system documentation and knowledge bases
• Supporting wider Technology Services administration, including scheduling and telecoms tasks
• Ensuring all IT records, systems and data are accurate and well-maintained

What you’ll have

To succeed in this Technology Service Desk Assistant job, you’ll have:

• Strong communication skills and a passion for customer service and IT support
• Good IT, numeracy and literacy skills, including experience using Microsoft Office
• The ability to organise your workload, meet deadlines and maintain accurate records
• Experience working in a customer-focused or helpdesk environment
• A commitment to inclusive, respectful and collaborative working

We offer excellent benefits including:

• 35 hour working week as standard
• Generous annual leave package with the ability to buy more (or sell!)
• A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more

Ready to start your career in IT support and technology services?

Click Apply Now and take your next step into a supportive, forward-thinking Technology Services team where your work really matters.