Third Party Claims Handler

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its third-party claims team and looking for a Third Party Claims Handler to manage third-party vehicle and property damage claims.

This role suits someone with some motor claims experience who is ready to develop into third-party and credit hire work, with full support, fully funded CII qualifications and coaching from a dedicated in-house trainer.

What you'll be doing:

- Handle third-party vehicle and property damage claims, including investigation, negotiation and resolution.

- Investigate liability, working with other departments to determine fault.

- Begin working with credit hire claims - validating, negotiating and challenging hire charges, with support.

- Liaise professionally with solicitors, insurers and accident management companies.

- Recognise and escalate potentially fraudulent activity.

- Prioritise your caseload while supporting wider team duties.

What you'll need:

- Some motor claims experience and an appetite to develop in third-party/credit hire claims.

- Strong communication, active-listening and relationship-building skills.

- Excellent attention to detail and confidence using multiple systems.

- GCSEs (or equivalent) at grade C/4 or above in English and Maths.

- Willing to work towards the CII Certificate, fully funded and supported.

What you'll get:

- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.

- Annual salary reviews and a recognition bonus of up to GBP300.

- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.

- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.

- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.

- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.

- Contributory pension and a GBP1,000 refer-a-friend bonus.

- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.

- Active sports & social club and on-site Mental Health First Aiders.

- A Living Wage and Living Hours employer, and Disability Confident Committed.

To apply, send your CV and we'll be in touch to talk through the next steps.