Total Loss Vehicle Damage Assessor
Solus Accident Repair Centres · Direct employer
If you are based at Warrington, Bolton or Daresbury then you would work hybrid as per our hybrid work policy.
If you are based at any of the other sites then they would work 100% remote from home.The contract covers any shift between Monday-Friday, 8:00am-8:00pm, as well as Saturday mornings from 9:00am-1:00pm. The current working pattern is Monday to Friday, either an 8:00am-4:00pm shift or a 9:00am-5:00pm shift, on a rota basis.
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
Responsibilities
The role:
Our Vehicle Damage Assessors are part of the Total Loss Technical Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva. You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
- With training you will total loss valuation methodology and use this to determine fair and accurate values are presented to the customers.
- To use all available tools to calculate accurate and fair assessments
- Apply the salvage categories.
- To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them
- To promote customer satisfaction
- To develop, and maintain relationships with external suppliers and internal business areas
- Identify Repairable vehicles
Qualifications
Qualifications;
Desirable qualifications and experience;
- Proven experience or knowledge of working within the automotive repair industry
- VDA ATA accredited - Required
- AQP - Required
- Customer service skills - Experience of delivery of high quality service to customers
- Planning and organisational skill
- Flexibility and adaptability managing workflow across a number of department/Specialisms
- Coaching/Training skills - Advantageous
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
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