Trade Counter Assistant

Location: Within 10 miles of Watford

Salary: up to £30,000

Employment Type: Full-Time / Permanent

About the Client KBB Recruitment are representing a well-established Plumbing & Heating Merchant with a strong reputation for excellent customer service and high-quality products. This is an exciting opportunity to join a busy and supportive team within a growing business that values product knowledge, customer relationships, and career development.

About the Role This role offers the successful candidate the opportunity to become a key part of the trade counter team, providing excellent service to trade and retail customers while supporting the smooth day-to-day running of the branch.

Key Responsibilities:

• Processing sales orders, quotations, and payments accurately
• Building and maintaining strong relationships with trade customers
• Assisting customers with plumbing and heating product enquiries
• Handling telephone and email enquiries professionally
• Supporting goods in/out and stock replenishment when required
• Maintaining a clean, organised, and safe trade counter environment
• Working closely with warehouse and branch colleagues to ensure efficient customer service
• Upselling products and promoting current offers where appropriate

Requirements / Skills:

• Previous experience within a plumbing & heating merchant or builders merchant preferred
• Strong customer service and communication skills
• Good knowledge of plumbing and heating products advantageous
• Confident using computer systems and processing orders
• Ability to work in a fast-paced environment
• Reliable, organised, and a strong team player
• Sales-focused with a proactive attitude
• Full UK driving Licence

How to Apply

To apply, please send your CV and a brief covering note to (url removed) or contact Nathan on (phone number removed) KBB Recruitment are acting as the employment agency for this position.