Traffic Control Room Operator

Essex Traffic Control Centre Operator

Location: Essex (hybrid working, with occasional travel to the office required)

Contract Type: Permanent

Working hours: 06:00–13:30, Tuesday to Friday.

Our client, a leading provider of integrated highways management, is seeking a Traffic Control Centre Operator.

As part of the Essex Traffic Control Centre (ETCC) team, you will play a vital role in monitoring the road network and taking proactive steps to minimise delays. You will ensure accurate and timely travel information is shared with key stakeholders, support the coordination of special events, and contribute to keeping traffic flowing efficiently across Essex.

The role also includes supporting Bus Lane enforcement by reviewing potential contraventions and making informed decisions on the issue of Penalty Charge Notices.
 

The Role

• Monitor road network for congestion and incidents using various systems.
• Implement pre-defined plans and log responses to incidents.
• Liaise with emergency services, National Highways (regional and national traffic control centres), works partners and other relevant parties to provide co-ordinated incident & special event response.
• Handle the two-way data exchange with the National Highways Regional and National Traffic Control Centres.
• Provide on-street information through Variable Message Signs in response to incidents or special events.

About You

• GCSE grades A-C/9-4 in Maths and English (Essential)
• Good working knowledge of Microsoft applications including Excel & Outlook (Essential)
• Practical experience of traffic control or IT system (Desirable)