Training Manager

Our client is currently recruiting for a Training Manager to help lead & shape their learning and capability development across their operations function.

This is a hybrid based role, 3 days on site/ 2 days remote.

Key Responsibilities for the Training Manager

• Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.
• Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
• Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
• Build onboarding programmes that reduce time‑to‑competency and set colleagues up for confident, consistent performance from day one.
• Ensure all training meets internal standards and external regulatory obligations, working closely with operational, risk and compliance teams.
• Use data, insight and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.

Key Experience & Background for the Training Manager

• Significant experience in a Training Manager, Learning & Development or capability development role.
• A strong track record of designing and delivering end‑to‑end learning strategies and structured learning programmes.
• Experience working within customer operations, service delivery or similarly fast‑paced operational environments.
• Confidence operating in regulated or compliance‑driven settings, translating complex requirements into clear, effective learning.
• Excellent facilitation, communication and stakeholder engagement skills, with the credibility to partner with senior leaders.
• A practical, insight‑driven approach, using data to evaluate impact and improve learning outcomes.

Please apply as directed!