Workplace Co‑ordinator

Workplace Co‑ordinator

Location: Reading, RG1 1AX
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a professional and customer‑focused Workplace Co‑ordinator to support the general management of day‑to‑day operational activities within the scope of the integrated contract for the building under management.

This role plays a key part in delivering a seamless front‑of‑house and facilities management service, ensuring the workplace operates efficiently and provides a consistently high standard of experience for all users.

Job Overview

The Workplace Co‑ordinator will provide a world‑class, client‑facing experience, acting as an ambassador for both the client organisation and the facilities management service. The role is focused on ensuring that front‑of‑house and workplace operations run smoothly, professionally and in line with agreed standards.

Working in a fast‑paced environment, the successful candidate will support daily workplace activities, liaise with internal teams and external suppliers, and contribute to a safe, welcoming and well‑maintained office environment for employees, visitors and clients.

Key Responsibilities

• Ensure the smooth day‑to‑day operation of the client site, acting as the primary point of contact for facilities management‑related matters.
• Manage reception and front‑of‑house services, welcoming visitors, clients and employees in a professional and friendly manner.
• Deliver high‑quality customer service by responding promptly and professionally to enquiries in person, by phone and via email, escalating issues where appropriate.
• Provide administrative support, including managing documentation, updating records, coordinating meetings, handling correspondence and supporting office processes.
• Coordinate daily workplace operations, ensuring meeting rooms, office supplies and shared spaces are well maintained and fit for purpose.
• Support health and safety compliance by following procedures, completing checks, reporting hazards and maintaining accurate records (training provided).
• Liaise with internal teams and external suppliers to resolve issues, maintain services and support smooth workplace operations.
• Adapt to changing priorities, proactively addressing challenges and supporting ad‑hoc tasks to ensure efficient workplace performance.

Person Specification

• Strong communication and customer service skills, with confidence in a client‑facing reception or hospitality environment.
• Excellent organisational and administrative abilities, with the capability to manage multiple tasks accurately and efficiently.
• High attention to detail and a reliable approach to following processes and maintaining standards.
• Strong problem‑solving skills, with the ability to respond positively in a fast‑paced environment.
• Adaptable and proactive, with a flexible approach to changing priorities and ad‑hoc tasks.
• Willingness to learn and follow health and safety procedures, with training provided.
• Previous experience in hospitality, reception or facilities support is desirable.
• Experience or awareness of health and safety processes is desirable but not essential.