Account Manager / Customer Relationship Executive

Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling — you’ll be following up with customers who have already received a quote, building relationships and guiding them through the next steps.

This role would suit someone from a customer service or sales background, particularly if you’ve worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.

The Role

• Following up on warm leads — customers who have already been quoted
• Building rapport and long-term customer relationships
• Answering questions, addressing concerns and progressing services
• Managing your own accounts in a consultative, supportive way
• Working closely with the wider team to achieve shared goals

What We’re Looking For

• Experience in customer service, account management or relationship-led sales
• Comfortable discussing and agreeing contracts or services
• Strong communication skills and a friendly, professional approach
• Confident on the phone with a focus on customer care rather than hard selling
• Organised, motivated and able to manage your own workload

The Environment

• Hybrid role — work from home with regular time in the Pontefract office
• Supportive team culture with a relaxed, positive atmosphere
• Lunch provided when working in the office
• Dog-friendly office — well-behaved dogs welcome 🐶

If you enjoy building relationships, following up warm opportunities and working in a genuinely friendly environment, this could be a great next step.