Account Manager

Position: Account Manager
Location: Staffordshire
Salary: £35k - £50k (depending on experience)
The Company: B1, B2, Digital Print Company

The Role:
•    Act as the main contact for a portfolio of assigned accounts
•    Build strong relationships with customers
•    Identify and act upon new business opportunities with existing customers
•    Develop comprehensive understanding of the company’s service offerings
•    Use an MIS to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product
•    Answer client inquiries in a timely manner
•    Attend in-person customer briefings and reviews when required
•    Provide feedback from customer meetings to Sales Director
•    Work with all other departments, including but not limited to production, estimating, and accounts, to ensure a seamless client experience
•    Work with all other departments to provide new innovation for clients, expanding company’s product portfolio
•    Liaise with the other customer service/ account managers to improve customer service company-wide

Requirements:
•    Minimum two years’ experience as a customer services/account manager within the print industry
•    Enthusiastic and self-motivated with a passion for print and customer service
•    Pride in work, with attention to detail and accuracy necessary to meet a high standard of work product
•    Strong communication skills, especially within and across production departments; ability to work as a member of a team
•    Can-do attitude to meet challenges and requests from customers
•    Self-motivated, able to demonstrate initiative, accept responsibility, and work to tight deadlines
•    Demonstrable experience with a print-specific MIS or similar for booking/tracking projects