Aftersales Manager

Perfect Placement

We are seeking an experienced Aftersales Manager to join a reputable franchised car dealership based in Wimbledon. This is a prominent opportunity for a motivated professional to lead the aftersales department, optimise profitability, and deliver exceptional customer service within a well-established business. Our client is looking for a dedicated Aftersales Manager who can manage and develop their team, ensuring operational excellence and high standards across the service department.

Benefits:
  • Competitive basic salary of £50,000 per annum, with the potential to earn up to £70,000 OTE including bonuses and incentives
  • 33 days holiday inclusive of bank holidays, with options to purchase or sell additional days
  • Company vehicle scheme
  • Access to pension scheme and life assurance
  • Discount on servicing, parts, and bodyshop work
  • Employee vehicle purchase scheme
  • Opportunities for ongoing training and career progression
  • Supportive and inclusive team environment
Duties of an Aftersales Manager:
  • Lead, motivate, and develop the service department team to meet volume and profit targets
  • Deliver outstanding customer care and maintain high levels of customer satisfaction
  • Monitor team performance through regular reviews and coaching sessions
  • Maximise revenue by identifying upselling and additional service opportunities
  • Oversee parts and labour resource management to optimise operational efficiency
  • Ensure adherence to company policies and manufacturer standards
  • Review and improve sales activities, implementing strategies for growth
  • Manage warranty processes and ensure compliance using Kerridge or similar systems
  • Cultivate a positive, results-driven culture within the department as an Aftersales Manager
Requirements:
  • Proven experience as an Aftersales Manager within a main dealer environment for at least two years
  • Strong leadership skills capable of motivating and developing teams
  • Good knowledge of automotive warranty procedures and Kerridge systems
  • Excellent organisational and communication skills
  • Results-oriented mindset with a focus on goal achievement
  • Professional attitude with high standards of integrity
  • Valid UK driving licence held for over six months, with fewer than nine penalty points
  • Knowledge of customer service best practices and automotive industry standards
If you are a proactive, goal-driven professional with a passion for delivering outstanding service and driving business growth, this could be the ideal role for you.

Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Wimbledon and Greater London today to discover more about this fantastic Aftersales Manager opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade jobs in your local area, please contact us today.
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