Allocations and Helpdesk Supervisor

Allocations & Helpdesk Supervisor 

Location: Addenbrooke’s Hospital
Sector: Healthcare (Medirest)
Reporting to: Head of FM 

We are seeking an organised and proactive Allocations & Helpdesk Supervisor to join our Medirest healthcare team at Addenbrooke’s Hospital. 

In this role, you will be responsible for overseeing the day-to-day operations of the allocations and helpdesk function, ensuring service requests are managed efficiently and to a high standard. You will play a key role in supporting facilities management operations, coordinating workloads and delivering excellent service to clients and stakeholders. 

Key Responsibilities: 

• Supervise allocations and helpdesk activities to ensure smooth daily operations
• Coordinate and prioritise service requests effectively
• Support the wider Facilities Management team in delivering high-quality service
• Maintain strong communication with internal teams and stakeholders
• Monitor performance and drive continuous improvement

About You: 

• Strong organisational and communication skills
• Experience in a supervisory or coordination role (ideally within FM or healthcare)
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused with a proactive approach

This is a fantastic opportunity to join a leading healthcare support services provider and make a real difference in a critical environment. 

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals. 

Job Reference:  com/0106/(phone number removed)/(phone number removed)/IN/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!