Area Support Manager

We are looking for a flexible, organised, and hands-on Area Support Manager to support retail team in South of England . Working closely with the Regional Retail Operations Manager, you will provide operational support across branches and school shops, helping to ensure excellent customer service standards and smooth day-to-day operations.
This is a varied field-based role that will involve branch coverage, staff training, event support, and administrative duties. The successful candidate will be confident working in fast-paced retail environments and able to adapt quickly to different locations and teams.
 
Key Responsibilities
Field Support - Branch Coverage

• Provide operational coverage across branches and school shops when required
• Support teams across the shop floor, warehouse, and customer service departments
• Assist the central customer service team during busy periods
• Support retail events and act as Event Lead when needed
• Assist with stocktakes, audits, and general branch operations

Field Support - Training

• Deliver planned training across retail locations as directed by the Head of Retail and Area Managers
• Follow up on completed training and monitor progress
• Ensure training logs are accurately completed and signed off
• Identify additional training needs and provide feedback to management

Administration

• Coordinate branch uniform requests
• Manage requests for cleaning supplies and stationery across branches
• Complete ad hoc administration tasks to support the retail department

Additional Duties

• Support the implementation of shop floor and stockroom changes
• Attend and contribute to retail meetings
• Carry out additional duties as required by the business

 
About You
We are looking for someone who:

• Has previous retail experience within a fast-paced environment
• Is self-motivated and able to work independently
• Can work effectively under pressure and meet deadlines
• Has strong communication and organisational skills
• Is confident supporting and training teams
• Has good IT skills, particularly in Microsoft Excel and Word
• Holds a full UK driving licence (essential)
• Is flexible and willing to travel between locations

 
This is a great opportunity in a varied and rewarding field-based role with the opportunity to support multiple retail locations and teams , there is ongoing training and development a supportive retail management team and a Competitive salary  plus car and benefits package
 
If you are a proactive and adaptable retail professional looking for your next challenge, we would love to talk with you.