ASB Officer

Niyaa People Ltd

An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement.

You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch.

Key Responsibilities of the ASB Officer:
  • Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution
  • Conduct estate visits, home visits, interviews, and community-based investigations
  • Gather evidence and build case files to support appropriate case progression and outcomes
  • Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively
  • Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation
  • Provide proactive housing management support across designated neighbourhood areas
  • Maintain accurate and detailed case records using housing management and CRM systems
  • Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies
  • Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement
  • Identify safeguarding and risk concerns, making appropriate referrals in line with procedures
  • Complete timely case updates, reports, and administrative tasks between field visits
Ideal Candidate:
  • Experienced Housing or ASB Officer with strong frontline case management experience
  • Confident managing complex ASB cases from investigation through to resolution
  • Skilled in evidence gathering, case building, and enforcement processes
  • Comfortable working independently across a community-based patch
  • Strong communication skills with the ability to engage effectively with residents and partner agencies
  • Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms
  • Highly organised with strong prioritisation and time management skills
  • Full UK driving licence and willingness to travel across Leicester and surrounding areas
What's on Offer:
  • Full time Mon - Fri
  • Hybrid and flexible working
  • Contract with immediate start
  • Opportunity to gain experience with a reputable housing association

If this ASB Officer role is of interest, please apply or contact (url removed)
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