Automotive CRM Executive

Perfect Placement

Customer Experience and CRM Executive in the Automotive Sector Based in Cardiff 

Our client, a prominent multi-franchise approved commercial vehicle dealership based in Cardiff, is seeking an experienced Customer Experience/CRM Executive to join their dynamic Marketing department. This role offers an excellent opportunity for a skilled professional to enhance customer engagement, optimise CRM processes, and support both sales and aftersales functions in a reputable automotive business.

Benefits for the successful Automotive CRM Executive:
  • Competitive annual salary up to £28,000, dependent on experience
  • 30 days annual leave, including bank holidays, increasing to 33 days over service
  • Ongoing in-house and manufacturer-specific training programmes
  • Workplace pension scheme
  • Long-term career prospects within a well-established and respected automotive group
  • Flexible working hours with a 37.5-hour week, Monday to Friday, with flexible start times
Duties:
  • Support and develop customer experience initiatives across sales and aftersales
  • Manage and maintain accurate customer records within the CRM system
  • Review customer details within DMS to ensure data integrity
  • Segregate fleet and retail customer records effectively
  • Ensure GDPR compliance across all customer data handling processes
  • Provide reporting and analytics via CRM to support business decisions
  • Maintain showroom standards, ensuring a professional and welcoming environment at all times
  • Log and document issues, complaints, and customer feedback within the DMS for continuous improvement
  • Collaborate with the sales and aftersales teams to increase repeat business and booking rates
Requirements for the Automotive CRM Executive position:
  • Minimum of 2 years’ experience in a CRM or marketing role within the automotive sector
  • Strong understanding of automotive CRM systems, ideally CDK or Kerridge
  • Excellent organisational skills with high attention to detail
  • Confidence in analysing data and producing actionable reports
  • Strong communication skills to liaise effectively with colleagues and customers
  • Full UK driving license is essential, as the role covers multiple sites
Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic Automotive CRM Executive opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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