Band 3 Customer Helpline Officers

Join our dynamic PaLS Logistics team supporting vital healthcare services across HSCNI.

NHS Customer Helpline Officers
Locations: Boucher Road, South Belfast
Organisation: (Procurement & Logistics BSO)

In this fast-paced role, you will:

• Respond to urgent stock requests, ensuring accurate system input and timely processing
• Monitor daily stock exceptions and work with warehouse teams to maximise availability
• Investigate and resolve delivery discrepancies, escalating where required
• Process customer and private sector orders within agreed deadlines
• Manage stock returns, ensuring compliance and accurate documentation

Essential Skills

• Strong verbal and written communication skills.
• Excellent organisational and time management abilities.
• High level of accuracy and attention to detail.
• Ability to work both independently and as part of a team.

You'll play a key role in maintaining efficient supply chains that directly support patient care

This is an excellent opportunity to join a supportive and dynamic finance team within the NHS, contributing to the delivery of vital healthcare service.

Please send cv or Hit the Apply button !

Brook Street NMR is acting as an Employment Business in relation to this vacancy.