Bodyshop Customer Service Advisor

Job Title: Bodyshop Customer Service Advisor

Location: Harlesden, London, NW10

Salary: Industry Leading Salary + Bonus

Full Time and Permanent – Monday to Friday

Our client is a large national Accident Repair Business, they have got a new large Accident Repair Bodyshop site based in Harlesden, NW10 which will handle a mixture of Commercial Vehicles and Cars.

They are looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.

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Key Responsibilities:

• Greet customers warmly, both in person and over the phone
• Manage repair bookings, vehicle handovers, and updates throughout the process
• Liaise with technicians, insurers, and suppliers to ensure smooth communication
• Handle queries and resolve any issues promptly and professionally
• Keep accurate records and maintain a high level of attention to detail

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What We’re Looking For:

• Proven experience in a Service Advisor role in a Car Dealership or Bodyshop Environement
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and handle multiple tasks efficiently
• Good IT skills and the ability to learn new systems quickly
• A genuine passion for delivering great service

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What our client Offer:

• Competitive salary with performance-based bonus opportunities
• Ongoing training and career development
• A supportive, team-focused working environment

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Immediate interview and start date available.

To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment.