Branch Manager

Branch Manager – Recruitment

Diss, Norfolk

We are recruiting for a Branch Manager to lead our successful and well-established Diss office. This is a fantastic opportunity to take ownership of a high-performing branch with a strong, active client base and an experienced team in place.

We are looking for a relationship and sales-driven leader with excellent customer service skills, a proactive mindset, and a genuine “can-do” attitude. This role would suit someone who enjoys leading from the front, building client partnerships, and driving commercial performance.

About the Role

• Full responsibility for the overall branch performance, including budget, revenue and profitability

• Managing and developing an established team, providing guidance, coaching and leadership (not micromanagement)

• Maintaining and growing existing client relationships while identifying and acting on new business opportunities

• Delivering a high standard of customer service to clients and candidates

• Acting as a billing manager, with responsibility for both branch targets and your own personal billing

• Ensuring compliance with recruitment legislation and company processes

Ideally, we are looking for someone with previous recruitment experience (agency or internal). However, we will also consider candidates from a proven sales background who can demonstrate:

• Ability to identify sales leads, act on them, and convert them

• Strong client management skills

• A willingness to learn recruitment processes and legislation

• Coachability and a proactive attitude

• A positive, solutions focused approach

• Experience of managing a team

What we can offer:

Generous holiday allowance – 25 days + bank holidays after successful completion of probation, and rising with service up to 31 days + bank holidays

Performance-related Managers’ bonus scheme, linked to branch success

The opportunity to join an established, well-respected brand, with the autonomy to build, lead and develop your own team, supported by experienced colleagues and fellow Managers across the business

Comprehensive, market-leading benefits package, regularly reviewed, including:

Virtual GP access

Employee discounts portal

Life assurance benefit, providing financial security and peace of mind for you and your loved ones

Access to group-wide incentives, competitions and rewards, plus our annual Hales Group Awards

Ongoing career development opportunities, including fully funded and supported qualifications up to Level 7

If you’re looking for a leadership role where you can make a real difference while working with an experienced and capable team, we’d love to hear from you.