Branch Manager

A long‑established and reputable home‑improvement installation business is seeking an experienced Branch Manager to lead operations at its busy Watford branch. I am supporting them in finding a confident, hands‑on leader who can manage a small team, drive branch performance, and ensure exceptional customer service.

This position oversees the full day‑to‑day running of the branch, including customer enquiries, sales, administration, scheduling installations, and supporting a team of five. It is a practical, hands‑on role that includes occasional lifting of products and developing strong product knowledge across the company’s range.

• Managing a team of five and overseeing daily workflow

• Handling customer enquiries and product sales across garage doors and related home‑improvement products

• Responding to emails and managing all branch communication

• Answering telephone enquiries from customers, colleagues and suppliers

• Providing face‑to‑face customer service

• Checking deliveries and ensuring accuracy of stock received

• Supporting operational tasks including occasional heavy lifting

• Sales experience within a customer‑facing environment

• Leadership experience with the ability to motivate and support a small team

• Strong organisational skills and the ability to prioritise effectively

• Excellent written and verbal communication

• IT literate

• Team‑focused approach

• High attention to detail

• Full UK driving licence (up to 3 points acceptable)

• Experience in garage doors, construction, builders’ merchants, home improvements, or similar product‑led installation environments.

• Monday – Friday: 7.30am – 5.00pm

• Saturday: 9.00am – 12.30pm (rota basis)

• £45,000 per annum

• Monthly, quarterly and annual performance‑related bonuses

• Company car

• Company mobile phone

• 5 weeks’ holiday + bank holidays

• Company pension contributions

• Company cash health plan

• Supportive working environment and full training provided

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