Business Manager - Pensions Delivery & Technology

Business Manager - Pensions Delivery & Technology

Place of Work: Liverpool

Contract Type: Permanent

Omni are recruiting on behalf of USS for the following role.

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

About the role

In your role as Business Manager - Pensions Delivery & Technology, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to provide strategic, operational, and delivery support to the Chief Pensions Delivery & Technology Officer (CPD&TO) in fulfilling their responsibilities across Pensions Delivery, all associated functions, and Group IT.

The role will work collaboratively across these areas of the CPD&TO’s responsibilities to support and enable where appropriate the effective delivery of business priorities, enhance governance, improve organisational effectiveness, and drive efficiency in how the function operates.

A key aspect of the role is to support the coordination and management of senior governance forums, ensuring that agenda items and associated papers are effectively planned, produced to a high standard, and aligned to decision-making requirements.

The role will also play an important part in supporting Pensions Business-wide activities, including business planning, performance reporting and engagement with the Chief Pensions Strategy Officer and team members.

What you will be doing

As a trusted part of the Pensions Business Management team you will be responsible for:

Executive Support and Delivery Enablement

• Act as a trusted advisor to the Chief Pensions Delivery & Technology Officer, supporting prioritisation, time management, and representation in key forums.
• Enable delivery of business objectives by aligning teams, tracking progress, and ensuring timely execution of key actions and deliverables.
• Identify and address risks, issues and dependencies, contributing to strategic initiatives and cross-functional workstreams as needed.

Governance, Agenda and Papers

• Coordinate forward agendas for governance forums, ensuring alignment to key priorities and decision-making requirements.
• Oversee the production and quality of governance papers, ensuring they are concise, accurate, and decision-focused.
• Track actions and continuously improve governance processes, reporting, and documentation standards.

Business Planning and Performance Management

• Support business planning by coordinating priorities, KPIs, and milestones in collaboration with Finance and the wider Pensions Business.
• Monitor performance against objectives, ensuring clear visibility of progress, risks, and issues through effective reporting.
• Align financial planning, resource allocation, and functional plans with broader business strategy.

Operational Effectiveness and Continuous Improvement

• Identify and drive opportunities to improve efficiency, simplify processes, and enhance ways of working across the function.
• Strengthen delivery discipline, prioritisation, and consistency in management practices.
• Enable alignment and communication to support a high-performing, delivery-focused culture.

People, Leadership and Communications

• Support delivery of people strategy initiatives (e.g. talent, performance, organisational design) in partnership with HR.
• Facilitate leadership activities and promote strong communication of key messages, priorities, and decisions.
• Contribute to talent development, succession planning, and leadership capability building.

Pensions Business Coordination and Reporting

• Coordinate Pensions Business-wide activities and act as a key interface across Pensions Delivery & Technology, governance, and stakeholder groups.
• Lead production of high-quality business reporting, ensuring clear links between strategy, performance, risks, and outcomes.
• Support planning cycles and information requests, ensuring alignment, consistency, and timely delivery across the wider Pensions Business.

About you

We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.

To be successful in the role you will have:

• Highly organised, structured and able to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving capability.
• Excellent written and verbal communication skills, particularly in producing high-quality papers.
• Proven ability to influence and build relationships at senior levels.
• Strong stakeholder management and coordination skills across multiple teams.
• Ability to operate with a high degree of autonomy, judgement and discretion.
• Experience of working in complex, regulated or operational environments (ideally pensions, financial services or technology).
• Track record of improving processes, governance and operational effectiveness.

Why join us?

At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits!

Our culture and values

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:

• Integrity
• Collaboration
• Excellence

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). 

USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know.