Business Support Officer

Business Support Officer

Location: Birmingham, West Midlands

Salary: £30,200 - £32,800

About the job.

We’re looking for a Business Support Officer to join our team based in Birmingham, Quinton. This is a full-time role offering hybrid working. 

As part of the role, you’ll provide flexible business support within the wider team to assist the delivery of projects and workstreams. A core part of the role will be to collate relevant information and data and produce key performance indicator (KPI) reports and management information to support decision making within the wider team and directorate. 

This is an exciting opportunity to join a niche team who manage the contract for the National Traffic Information Service (NTIS), ensuring that all contractual obligations are met by the service provider. 

• Collect and summarise relevant information and statistics from identified sources to enable production of key reports. 
• Enter and maintain information on systems and files to ensure that information is up to date and in the right place. 
• Produce relevant weekly and monthly KPI reports, for inclusion in higher level management reporting to support effective management decision making. 
• Answer standard enquiries and act as a point of contact internally and externally, providing information to stakeholders to support service delivery, customer service and management decision making. 
• Manage smaller pieces of work to complete, including a small part of finance receipting, and supporting project leads with business-as-usual tasks. 
• Answer standard enquiries and provide drafts and background information to non-standard enquiries. 
• Supporting meetings both internally and with suppliers. 
• Management of the NTOC Tours and Visits inbox

About you.

• Experience with standard Office 365 software products to enable production and maintenance of a range of complex documents and spreadsheets. 
• Experience of financial acumen, including budgeting, forecasting and accruals
• Experience of working within an office environment, within a similar role (desirable) 
• Strong administrative skills, with the ability to manage conflicting priorities. 
• Excellent communication skills, both written and verbal, and confident communicating at all levels both internally and externally with stakeholders. 

About us. 

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. 

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. 

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys. 

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. 

We are committed to creating a diverse environment and welcome applicants from all backgrounds. 

About Us

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times. 

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:       

- Right to work check

- 3 year employment history references

- DBS criminal record check

- Social media and adverse journalism check

- Driving licence check (if applicable)

- Fit to work questionnaire (for all), followed by a medical check (if applicable)

- Qualifications and/or professional membership check (if applicable)

And finally 

We reserve the right to close before the advertisement expires.