Call Centre Operative

Shift: Monday – Friday, 8am-6pm (rotational shifts – 37.5 hours per week)

The Role

We are looking for a confident and customer-focused Call Centre Operator to join a busy and fast-paced customer service team. This is a predominantly phone-based role, handling a high volume of inbound customer calls daily whilst delivering an excellent customer experience.

Key Responsibilities

• Handle a high volume of inbound customer calls daily (approximately 40 calls per day).
• Deliver professional, friendly, and efficient customer service on every interaction.
• Resolve customer queries at first point of contact wherever possible.
• Manage customer enquiries relating to accounts, billing, appointments, and general support.
• Respond to customer communications via phone, email, webchat, and social media.
• Accurately log all customer interactions and update internal systems.
• Escalate complaints and complex queries in line with company procedures.
• Work towards individual and team performance targets and KPIs.
• Support customers using online self-service platforms and digital tools.
• Work collaboratively with internal departments to ensure smooth resolutions.

About You

We’re looking for someone who:

• Has previous experience within a call centre, contact centre, or high-volume customer service environment.
• Is confident handling a large number of customer calls daily.
• Has excellent communication and listening skills.
• Remains calm and professional under pressure.
• Is confident using multiple computer systems and Microsoft Office.

Experience & Qualifications

• Minimum 2 years’ experience within customer service or call centre operations preferred.
• GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.

Interested? Apply now!