Claims Handler / Customer Service Advisor – Career Development

Claims Handler / Claims Advisor £27,000 | Full Training Provided | Long-Term Career Opportunity | Belfast

Location: Belfast
Job Type: Full-Time, Permanent
Salary: £27,000 per annum

Looking for a Career, Not Just Another Job?

ICW Insurance Services is looking for a motivated and customer-focused individual to join their team as a Claims Handler / Claims Advisor.

While previous insurance or claims experience would be beneficial, it is not essential. We are equally interested in speaking with people who have the right attitude, strong communication skills, and a genuine desire to learn and build a long-term career.

This is an excellent opportunity for someone from an administration, customer service, account handling, financial services, retail, hospitality, or office-based background who wants to develop a career within the insurance industry.

Full training and ongoing support will be provided.

What You'll Be Doing

• Managing insurance claims from first notification through to settlement
• Speaking with customers and guiding them through the claims process
• Providing excellent customer service and support throughout each claim
• Liaising with homeowners, developers, loss adjusters, and other stakeholders
• Accurately recording and maintaining claim information
• Reviewing policy details and assisting with claim assessments
• Managing customer expectations and providing regular updates
• Working closely with internal departments including Underwriting, Surveying, and Technical teams

What We're Looking For

• Strong communication and customer service skills
• A confident and professional telephone manner
• Good organisational skills and attention to detail
• Ability to manage multiple tasks in a busy office environment
• Strong IT skills, including Microsoft Office and Outlook
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn
• Someone looking to build a long-term career within a growing business

Ideal Backgrounds (Not Essential)

- Claims Handling

- Insurance Administration

- Account Handling

- Customer Service

- Financial Services

- Office Administration

- Contact Centre / Call Centre

- Customer Support

Why Apply?

This role is about finding the right person, not just the right CV.

We are looking for someone who is eager to learn, willing to work hard, and wants to build a successful long-term career within the insurance sector. If you bring the right attitude, commitment, and customer-focused approach, ICW will provide the training and support needed to help you succeed.

Apply today for immediate consideration.