Senior Recovery Claims Handler

A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent.

If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one.

What you'll be doing:

- Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters

- Act as a technical referral point and support coaching of less experienced colleagues

- Deliver excellent customer service, handling queries and complaints professionally

- Assess claims accurately and escalate any suspected fraud or irregularities

- Handle all claims in line with FCA, FOS, GDPR and internal compliance standards

- Maintain accurate records and support reporting and KPI tracking

- Work collaboratively with colleagues and Team Leaders to manage workload and service levels

- Support continuous improvement and contribute to team objectives

What you'll bring:

- Substantial experience in technical motor recovery claims, including complex settlement negotiations

- Clear, confident communication, written and verbal, with a customer-focused approach

- Calm under pressure, able to prioritise and meet deadlines

- Strong knowledge of FCA, FOS and recovery claims regulations

- Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs

- CII Certificate held or in progress preferred - completion supported

What you'll get:

- Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available

- Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping

- Holiday sell scheme and contributory pension

- Support with industry-relevant qualifications

- A cash bonus for going above and beyond

- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme

- Discounted sports and social activities, and trained mental health and first-aid staff on-site

If this sounds like you, apply now with your CV.