Credit Controller

Location: Hybrid - Manchester
Type: Full-Time
Compensation: Competitive Salary + Benefits

We're seeking a proactive Credit Controller to help maintain healthy cash flow while building professional and productive customer relationships. This role offers responsibility for collections, credit management, account monitoring, and reducing aged debt.

Whether you're an experienced collector or a credit professional looking to take ownership of a portfolio, we'd like to hear from you.

Candidates with experience in credit risk assessment, collections strategy development, working capital management, process automation, Power BI, advanced reporting, ERP implementations, portfolio analysis, KPI development, and continuous improvement initiatives are strongly encouraged to apply.

• Manage customer collections activities
• Contact customers regarding overdue accounts
• Issue payment reminders and collection correspondence
• Negotiate payment arrangements
• Investigate disputed invoices
• Maintain accurate collection notes
• Monitor customer payment behaviour
• Produce debtor ageing reports
• Escalate problematic accounts where necessary
• Support dispute resolution processes

• Review customer creditworthiness
• Monitor and recommend credit limits
• Analyse ageing trends and collection performance
• Support cash flow forecasting
• Prepare collection KPI reporting
• Work closely with Sales and Finance teams
• Reduce overdue balances and aged debt
• Identify collection process improvements

• Manage complex or high-risk customer accounts
• Lead collection strategy initiatives
• Develop credit policies and procedures
• Analyse portfolio risk exposure
• Prepare management-level reporting
• Support legal recovery processes when required
• Mentor junior collection staff
• Lead process improvement projects
• Partner with leadership on working capital initiatives

• Strong communication and negotiation skills
• Professional telephone manner
• Strong problem-solving abilities
• Ability to remain confident in difficult conversations
• Strong organisational skills

• Experience in Credit Control, Collections, Accounts Receivable, or Finance
• Understanding of credit risk management
• Experience with ageing analysis and collections reporting
• ERP and CRM system experience

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.