Client Delivery Manager

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

This pivotal role will allow for hands on learning, with significant opportunities. There will be an expectation for face to face engagement with customers, where you have great opportunity to build your network and experience with household brands. You work closely with our internal teams in developing tailored solutions that support the customer objectives, whilst playing a key role in contributing to business growth. 

Key Responsibilities

Account Management -70%

• Support and manage a portfolio of established blue-chip customer accounts.
• Build and maintain long-term customer relationships.
• Identify opportunities to expand business within existing accounts.
• Help ensure high levels of customer satisfaction and retention.
• Support the onboarding and integration of new customer accounts.

New Business Development - 30%

• Research and identify new opportunities within target markets.
• Build and maintain a strong pipeline of prospective customers and display users.
• Generate new revenue through proactive prospecting and lead generation activities.
• Convert internal referrals and intercompany leads into commercial opportunities.
• Deliver engaging presentations and sales proposals to major brands and key stakeholders.

Commercial & Strategic Delivery

• Develop account plans using value-based selling approaches.
• Understand customer needs and provide tailored solutions that create value.
• Collaborate with internal teams to develop and deliver customer projects.
• Support the development of structural design solutions that enhance competitiveness and improve supply chain efficiency.
• Manage pipeline reporting, forecasting, and account budgets.

Performance in this role will be measured through:

• New business generation.
• Revenue growth and invoiced sales.
• Market mapping and pipeline development.
• New Business generation.

Essential Skills and Experience

• A drive to operate deliver outstanding customer service & the passion to develop key partnerships within your portfolio
• Degree in any discipline, or equivalent professional experience.
• Strong communication and relationship-building skills.
• Self-motivated approach.
• Willingness to learn new CRM platforms and business tools.
• Full UK driving licence.

Desirable Experience

• Experience in sales, customer service, account management, or a commercial environment.
• Exposure to manufacturing, packaging, or related industries.

Career Development

This position offers a structured development pathway, providing opportunities to progress from Client Development Manager into future Account Manager roles as your experience and responsibilities grow.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.