Client Relationship Executive

A growing and well-established provider of flexible workspace solutions is seeking an experienced Senior Client Relationships Executive to join their growing team.

This is an excellent opportunity for a commercially minded professional with a strong background in sales, customer relationship management, or business development to take ownership of the customer journey from enquiry through to conversion and ongoing client engagement.

The successful candidate will play a key role in driving occupancy and revenue across a portfolio of serviced offices, coworking memberships, meeting rooms, and virtual office services. Working closely with prospective and existing clients, they will be responsible for managing enquiries, developing relationships, maximising conversion opportunities, and delivering an exceptional customer experience.

The ole

The Senior Client Development Executive will act as a primary point of contact for prospective clients, ensuring enquiries are handled professionally, efficiently, and with a strong commercial focus.

Key responsibilities will include:

• Managing inbound enquiries received via telephone, email, website, and other channels.
• Qualifying prospective clients to understand their business requirements, budgets, timelines, and workspace needs.
• Maintaining a structured sales pipeline and ensuring all customer interactions are accurately recorded.
• Identifying opportunities to increase revenue through upselling and cross-selling Coordinating coworking trial days for prospective members.
• Supporting the growth and retention of coworking memberships through proactive relationship management.
• Building relationships with regular users to encourage repeat business.
• Following up with customers to gather feedback and identify future booking opportunities.
• Supporting client retention and long-term relationship development.
• Working collaboratively with operational and sales colleagues to ensure a seamless customer experience.
• Maintaining accurate records within CRM and booking systems.
• Tracking enquiries, conversions, bookings, and follow-up activity.

The ideal candidate will be an experienced customer-facing, sales professional who combines strong relationship-building skills with a commercial mindset and a proactive approach to business development.

Applicants should be able to demonstrate:

• Proven experience within sales, business development, account management, customer success, or client relationship management.
• A track record of converting enquiries into revenue-generating opportunities.
• Excellent communication and interpersonal skills.
• A professional and confident telephone manner.
• Strong organisational and time management abilities.
• Experience managing multiple priorities and customer enquiries simultaneously.
• A proactive and results-driven approach.
• Strong IT skills, including experience using CRM systems and business software.

We are unable to respond to all applications; we will contact you within 5 days of you application if successful.

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