Collections Advisor

Collections Advisor | Customer Service

£24,780 Basic + Realistic OTE £35,000 | Monday–Friday | Career Progression

Are you an experienced Collections Advisor, Customer Service Advisor, or Contact Centre professional looking for your next opportunity?

Join a growing, people-focused business where your contribution is recognised, your development is supported, and your earning potential is rewarded. This is a fantastic opportunity for someone who enjoys building customer relationships, negotiating positive outcomes, and delivering exceptional service in a fast-paced environment.

What’s in it for you?

• Monday to Friday, 9:00am–5:30pm – no weekends
• Competitive basic salary of £24,780 with realistic OTE of £35,000+ in year one
• 20 days annual leave plus Christmas shutdown, your birthday off, and option to buy additional holiday
• Access to BHSF healthcare benefits, private medical appointments, mental health support, and death in service cover
• Structured training, apprenticeships, and genuine career progression opportunities
• Casual dress days, team socials, and long-service recognition
• Free on-site parking and discounted travel options

Key Responsibilities:

As a Collections Advisor, you will:

• Make outbound calls to customers to discuss outstanding balances and agree suitable payment solutions
• Manage inbound customer calls, resolving account queries professionally and efficiently
• Negotiate affordable repayment arrangements while balancing customer needs and business objectives
• Take secure card payments over the phone in line with compliance procedures
• Maintain accurate customer records and update internal systems
• Deliver outstanding customer service across every interaction
• Build rapport with customers and support positive account resolution
• Work towards individual and team performance targets

Skills & Experience:

To succeed in this role, you may have experience as a Collections Advisor, Customer Service Advisor, Accounts Receivable Advisor, Debt Recovery Advisor, or Contact Centre Agent. You’ll ideally have:

• Previous experience in collections, customer service, arrears, or a phone-based financial services environment
• Strong communication and negotiation skills
• Confidence handling sensitive customer conversations over the phone
• Experience taking payments and discussing account balances
• Good IT skills, including Microsoft Office and CRM/account management systems
• Strong attention to detail and accurate record-keeping
• A positive, resilient, and target-driven approach

Apply today if you’re looking for a role where your hard work is recognised, your earning potential is uncapped, and your career can genuinely progress. We’d love to hear from you.