Contact Centre Agent

Dutch-speaking Contact Centre Agent – Dover. Drive sales, earn bonuses, and deliver standout customer service. Upsell travel products, handle customer queries, and support bookings across Europe. Great team, clear targets, and career growth. Apply today!

Dutch-speaking Contact Centre Agent

Location: Dover

Salary: £33,003.38 per annum

Permanent - full-time, 37.5 hours per week 

We are recruiting on behalf of our client for a driven and customer-focused Dutch-speaking Contact Centre Agent to join a busy sales team. This is a fantastic opportunity for a confident communicator who thrives in a fast-paced, target-led environment.

Why join our client?

• Competitive salary with performance incentives
• Supportive and collaborative team culture
• Clear progression opportunities
• Varied role with a sales and customer service focus

Key responsibilities

• Generate revenue through selling services across multiple route networks
• Upsell key products including lounges, cabins, meals and priority services
• Handle inbound and outbound customer calls and emails
• Manage bookings, amendments and cancellations in line with policies
• Resolve customer queries at the first point of contact
• Contact customers regarding service disruptions and rebook as needed
• Ensure accurate data capture to maximise capacity utilisation
• Meet sales, quality and KPI targets
• Maintain excellent product knowledge at all times
• Support reception duties and internal administration when required

What we’re looking for

• Fluent Dutch and English (essential)
• Strong sales and customer service skills
• Excellent verbal and written communication
• Confident, proactive and target-driven
• Ability to work under pressure and meet deadlines
• IT literate with knowledge of Microsoft Office
• Flexible approach to shift work, including weekends and bank holidays

Desirable

• Contact centre or travel industry experience
• Additional European language
• Previous sales background

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About Morgan Jones:

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Due to the high volume of applicants, we see that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

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