Continuous Improvement Lead
Service Care Solutions
Location: Hybrid any MOJ site across UK - Ad hoc travel to meetings in London occasionally
Contract Type: 12 month contract
Hours: 37 hours per week, Monday to Friday
Pay Rate: £515 Umbrella per day
About the Role:
The Continuous Improvement Lead will support the development, coordination and implementation of commercial policy, guidance and improvement activity across a complex public sector delivery environment.
The role will focus on driving consistency, enabling collaboration and supporting delivery improvement through structured policy development, supplier and stakeholder forums, and practical guidance outputs. The successful candidate will work closely with commercial teams, relationship managers, suppliers and senior stakeholders to identify challenges, shape solutions and embed best practice.
This role requires strong commercial policy capability alongside experience within construction, NEC and infrastructure-related commercial environments.
Essential skills and experience:
- Lead or support the development and maintenance of commercial policy, guidance and continuous improvement initiatives.
- Manage and prioritise a policy development pipeline informed by stakeholder insight, SRM activity and stakeholder mapping outputs.
- Coordinate policy and guidance activity end-to-end, including issue identification, drafting, governance approvals and dissemination.
- Translate complex commercial and operational issues into clear, practical and accessible guidance for internal teams and suppliers.
- Support consistency of application across commercial and supplier delivery environments.
- Design, coordinate and facilitate forums, working groups and communities of practice involving internal stakeholders and suppliers.
- Shape agendas to ensure discussions remain outcome-focused and aligned to improvement priorities.
- Capture actions, themes and improvement opportunities arising from engagement activity.
- Build effective working relationships with senior officials, practitioners, commercial colleagues and suppliers.
- Work collaboratively alongside relationship managers and policy owners to support delivery outcomes.
- Identify opportunities for improvement across commercial delivery and supplier engagement activity.
- Contribute to the development of standards, governance approaches and best practice sharing.
- Support assurance and governance activities within a public sector commercial environment.
- Experience leading or supporting continuous improvement, change, policy development or business improvement activity within a complex organisation.
- Demonstrable experience working within government or wider public sector environments, with a strong understanding of policy cycles, governance and assurance.
- Commercial policy experience within construction, infrastructure or project-based delivery environments.
- NEC contract knowledge and/or commercial construction experience.
- Experience coordinating input from multiple stakeholders to develop coherent policy, guidance or standards.
- Ability to work across competing priorities while maintaining quality and delivery focus.
Apply Now Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly to discuss the role in more detail.
Harry Greenhalgh
Recruitment Lead – Defence
Service Care Solutions
(url removed)
(phone number removed)
Apply Now →
Application opens at the source listing. Free for jobseekers.