Contracts Manager

We are seeking an experienced Managed Building Facilities Account Manager to act as the primary link between the business and a portfolio of valued clients. This role combines operational oversight of hard services with strategic client and commercial management, ensuring service delivery exceeds expectations while maintaining strong financial performance.

Reporting to the Account Director, you will take full responsibility for account performance, service quality, compliance, and client satisfaction across multiple sites.

• Act as the primary point of contact for clients, leading regular performance and strategy review meetings
• Oversee the delivery of hard services including HVAC, electrical, plumbing, and building fabric across PPM, reactive, and quoted works
• Manage account budgets with full responsibility for cost control and P&L accuracy
• Monitor and manage KPIs and SLAs to ensure contractual compliance
• Ensure all sites meet statutory, policy, and health & safety requirements, managing audits and risk assessments
• Lead, coach, and develop onsite engineers and manage third‑party subcontractors
• Oversee minor works and refurbishments, identifying opportunities for service improvement and innovation
• Balance office‑based duties with regular client site visits
• Participate in an on‑call rota for out‑of‑hours building emergencies as required

• 3-5+ years' experience in Facilities Management, ideally within hard services or technical environments
• Strong technical understanding of building services
• Proven experience managing client relationships and FM contracts
• Financially astute with experience managing budgets and performance metrics
• Health & Safety qualification such as IOSH or NEBOSH (desirable)
• Proficient in Microsoft Office (Excel & PowerPoint) and CAFM systems
• Organised, proactive, and comfortable working flexibly across multiple sites
• Strong communicator with a customer‑focused approach

• Competitive salary (£50k-£55k)
• Company car allowance
• Pension scheme
• 25 days' annual leave plus bank holidays
• Hybrid working model
• Ongoing professional training and development support

If you are an experienced FM professional looking for a client‑facing role with real accountability and progression opportunities, we'd like to hear from you.

RG Setsquare is acting as an Employment Agency in relation to this vacancy.