Contracts Officer

Title: Contract Officer – Mechanical and Electrical

Salary £33,284 - £35,035

Location: Beeston

Permanent

About Us

Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role

As a Contract Officer you will work within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs.

Key Responsibilities

• Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary.
• Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractor's Contract Manager/s and MTVH's Contract Manager.
• Conduct regular reviews to ensure data integrity.
• Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.
• Working with the Contract Manager to plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs. Be responsible for the contractor keeping the relevant stakeholders informed of these works.
• Monitoring Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams.
• Hold weekly meetings with contractors to discuss current work in progress.

Please see attached job specification for full details

What you'll need to succeed

• Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for.
• Experience of working with contractors or worked ‘contractor side'
• Organised and prioritises work to meet deadlines in a pressurised customer service environment.
• Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis.
• Experience working with data
• Excellent PC skills including Microsoft Office packages Outlook, Word and Excel

Please see attached job specification for full details including personal competencies.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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