Credit Control Administrator

Credit Control Administration

Key Duties and Responsibilities

• Proactively contact customers to chase outstanding payments.
• Monitor customer account balances and ensure timely collections in line with agreed credit terms.
• Liaise with the sales and customer service teams regarding disputed invoices or delayed payments.
• Escalate high-risk accounts or non-payment issues to the Finance Manager
• Set up and maintain accurate customer records in the accounting system.
• Allocate incoming payments against the correct invoices.
• Monitor and manage credit limits, placing accounts on hold where necessary.
• Assist with the preparation of weekly/monthly aged debtor reports.
• Support monthly statement runs and ad hoc customer account reconciliations.
• Help with the preparation of internal reports for management review.
• Rebate & Claim back Calculations.
• Customer Sales Reporting.
• Ensure all documentation is filed accurately (digitally or physically) in line with data protection requirements.
• Process credit application forms and support credit checks on new customers.
• Respond promptly and professionally to internal and external queries.
• Coordinate customer credits or refunds when required.
• Process incoming funds, and negotiate re-payment plans.
• Arrange customer collections.
• General office duties as required by the Finance Director.

Experience and Person Specification

• Previous experience in a credit control (ideally within manufacturing sector).
• Confident in dealing with customers over the phone and via email.
• Strong attention to detail and accuracy in data handling.
• Able to work independently as well as collaboratively within a team
• Familiarity with computer software systems – Opera would be an advantage but not essential.
• An in-depth knowledge of Microsoft Excel to include Pivot tables, VLOOKUP/XLOOKUP, and other advanced Excel functions for reporting and reconciliation is desirable. 
• Strong organisational and administrative skills with attention to detail and a methodical approach.
• Appreciation of confidentiality and discretion

Hours: 35.5 hours per week

Monday to Thursday 8:45 a.m. to 4:45 pm, Friday 8:45am to 14:45pm