Customer Care Administrator

Customer Care Administrator

We are currently recruiting on behalf of our client for a Customer Care Administrator to join a busy and fast-paced customer service environment in the North East.

This role involves supporting a customer care team by handling enquiries, logging and tracking issues, updating internal systems, and liaising with internal teams and external contractors to ensure customer issues are resolved efficiently and professionally.

We are particularly keen to speak with candidates who have experience working within housing, housebuilding, property development, or new homes customer care/aftercare environments, especially those familiar with dealing with defects, snagging, warranty work, or maintenance requests.

Key responsibilities:

• Handling and responding to customer enquiries
• Logging and tracking customer issues and defects
• Liaising with contractors and internal departments
• Updating systems and maintaining accurate records
• Ensuring all queries are progressed in a timely manner

About you:

• Previous experience in housing, housebuilding, or property-related customer care
• Strong administrative and organisational skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks in a busy environment
• Confident using IT systems and Microsoft Office

This is a great opportunity for someone looking to develop their career within customer care in the housing/new homes sector.