Customer Care Consultant

📢 Customer Care Consultant
💷 Up to £48,000 (uncapped bonus)
📍 Exeter

I'm looking for friendly, confident people who enjoy helping customers and having great conversations to join a friendly, laid back customer service team. If you're someone who takes pride in delivering excellent service and making things easy for customers, you'll fit right in.

This is a phone-based role where you'll be speaking with customers who have already shown interest - no cold calling, just genuine conversations and helpful guidance.

What you'll be doing:

• Responding to inbound enquiries from customers already interested in the offering

• Having natural, engaging conversations to understand what each customer is looking for

• Explaining options clearly and helping customers feel confident in their choices

• Supporting customers throughout their journey, keeping them updated along the way

• Working closely with dealerships, funders, and colleagues to keep everything running smoothly

• Staying organised with follow-ups and customer communications

What we're looking for:

• Experience in customer service, call centres, or similar roles is helpful but not essential

• Someone who is friendly, approachable, and confident on the phone

• Good attention to detail and able to juggle a few things at once

• A positive attitude and a genuine desire to help people

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.