Customer Liaison Officer
The Guinness Partnership
JOB DESCRIPTION
About the role
We have a new opportunity for a Customer Liaison Officer to join the Guinness team. In this position you will play an important role in safeguarding our communities and delivering on our social purpose: providing safe, high quality homes and essential housing services to the people who need them most. This full-time permanent role is field based, covering Shepherd's Bush, Fulham, Hammersmith, and the surrounding areas.
As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible, face to face service to both homeowners and rental residents. Working in a mobile way across your patch, you will spend much of your time out in the area meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents and for Guinness.
What we are looking for
We believe that how we work is just as important as what we achieve. You will bring strong face to face customer service experience and housing knowledge to help us to deliver for our residents.
Because this is a field based position, regular travel within your area is essential. Having a full UK driving licence would be advantageous, but not essential.
You will be able to demonstrate these essential skills:
• Excellent customer service delivery, demonstrating good communication and interpersonal skills.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Ability to work ‘on the go’ using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data and drawing conclusions.
• Ability to work with IT systems on the go.
• Able to demonstrate Guinness behavioural competencies.
Desirable skills:
• Experience of working in the housing or property sector.
• Academic qualifications in Housing and/or Tenancy Management.
• Knowledge of regulatory legislation for social housing.
• Previous budget management experience.
Desirable qualifications:
• Relevant professional qualification and/or experience.
To find out more about the role and the essential requirements for the role, please review the role profile.
TGPCVL
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