Customer Relationship Coordinator

Davies Turner has an exciting opportunity for a Customer Relationship Coordinator to join their Customer Relationship Team based in Manchester.

Location: Manchester, M17 1DY

Salary: £25,000

Job Type: Full-Time, Permanent

Hours: Monday to Friday, 09.00-17.30 (37.5 hours)

Closing Date: Thursday 25th June 2026, 17.30

A little about Davies Turner Group:

Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.

Customer Relationship Coordinator - The Role:

To provide shipping, transport and forwarding expertise, build and develop relationships with customers in order to generate and increase business.Understanding customers needs and requirements and promote internal solutions across the Davies Turner services range. To provide service information, quotations, take bookings and champion the needs of the customer.

Customer Relationship Coordinator - Key Responsibilities:

- Provide service information, quotations and bookings while delivering high standards of customer service to internal and external customers

- Receive incoming enquiries, collect necessary information and process bookings accurately and promptly to prevent delays

- Engage with customers to provide appropriate quotations, follow up correspondence and secure new business

- Handle road and sea forwarding shipments while protecting the company from unpaid accounts by monitoring credit ratings and outstanding balances

- Liaise with customs staff when required, providing accurate information and demonstrating knowledge of Customs Regulations, Dangerous Goods and Insurance rules

- Collate information to ensure order progress enquiries are dealt with efficiently and customers are kept informed

- Work with Sales Executives to develop and secure new business

- Alert management to pending claims and process claims promptly according to company procedures

- Maintain accurate documentation, records and systems while ensuring all activities operate within Davies Turner policies

Customer Relationship Coordinator - You:

- Previous office admin experience beneficial but not essential

- Ability to prioritise

- Ability to adapt to change

- Excellent problem-solving skills

- Willingness to learn new skills 

- Excellent command of the English language

In addition, you must have the right to work in the UK. We are unable to sponsor work Permits.

Customer Relationship Coordinator - Benefits*:

- Up to 27 days holidays plus Bank Holidays (Pro rata)

- Life Cover

- Profit related pay

- Defined contribution pension scheme

- Discounted store/shopping benefit scheme

- Private Healthcare

- Car Parking

- Employee Assistance Programme

- Training opportunities

* Some benefits are subject to a qualifying period

To apply for this exciting Customer Relationship Coordinator opportunity please click ‘Apply’ now.