Customer Service Administrator

Leeds (Hybrid Working)
Up to £27,000 + benefits
Full-time, 37.5 hours per week

Benefits

• 5% pension contribution
• Free on-site gym and classes
• Weekly food vendors
• Free parking
• Convenient location
• Friendly, supportive working environment

We’re recruiting exclusively for an Operations Administrator to join a growing and fast-paced team in Leeds offering a great opportunity to step into a busy, supportive environment where your contribution will make an immediate impact.

This position sits between customers and the scheduling team, acting as a central point of coordination to ensure smooth delivery of services.

Day-to-day, you’ll:

• Manage incoming customer requests via email and phone, identifying and clarifying their needs
• Create and manage cases within internal systems
• Convert customer enquiries into accurate quotes and job cards for engineers
• Coordinate work relating to vehicle de-fits and re-fit
• Liaise with customers to confirm details, resolve queries, and handle missed-visit charges where required
• Set up new customers on internal systems
• Maintain accurate records using Excel and internal platforms
• Work closely with scheduling and operations teams to ensure efficient job delivery

This is a predominantly administrative role, but strong communication skills are essential - you’ll need the confidence to pick up the phone and gather information when needed, not just rely on email.

We’re looking for someone who is:

• Highly organised with strong attention to detail
• A confident communicator, able to fact-find and build rapport with customers
• Comfortable handling queries, resolving issues, and occasionally discussing charges
• IT literate, with experience using:
  • Microsoft Office (Excel, Outlook, Teams, SharePoint)
  • CRM systems (experience with Microsoft Dynamics is advantageous)
• Proactive, with the ability to manage a busy workload and prioritise effectively

• Full training provided (minimum of 1 month) by an experienced team member
• Office-based during training
• Hybrid working after probation (typically 3 days in the office)

• 1-stage face-to-face interview

If you’re looking for a varied administrative role where you can develop your skills in operations and customer coordination, apply now to be considered.