Customer Service Administrator

Customer Service Administrator

£26,000 - Full Time / 35hrs per week

Monday to Friday 9 am to 5 pm (hybrid working 3 days office / 2 days from home)

We have an exciting opportunity for a Customer Support Advisor within the Postings team. 

Reporting to the Customer Support Team Leader, the Customer Support Advisor will play a key role in delivering a best-in-class customer experience throughout the customer journey.

Your key responsibilities include:

• Undertake customer service payment processing activities, delivered against agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

• Managing the daily control and reconciliation of unallocated payments, ensuring cash postings and refunds are accurately to customer accounts within agreed timescales.

• Delivering excellent customer service by taking ownership of payment-related queries and resolving issues efficiently and effectively.

• Handling daily customer payment activities and allocating payments via the customer management system.

• Maintaining control of Experian records in relation to keeper changes.

• Managing personal daily, weekly and monthly workloads to ensure an efficient and effective service, including meeting month-end posting requirements.

What shifts would I be working?

• 35hrs per week Monday to Friday 9 am to 5 pm

In return our client offers a competitive benefits package including:

• Competitive salary
• 15% contributory pension
• Discretionary bonus
• 33 days annual leave
• Life Assurance (x4)
• Wellbeing initiatives

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

Interested? Get in touch with David Colquhoun at (url removed) or (phone number removed) – for a confidential chat about this exciting new Complaint role.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such