Customer Service Administrator

Rewards & Benefits on Offer;

• Full time and permanent job opportunity.
• Hybrid working after 6 months probation.
• Free on-site parking
• Immediate start date
• Pension – Employee 5% and Employer 3%
• Employee Assistance programme
• Supportive and friendly working environment.

The Company you will be working with;

Mtrec Commercial are proudly representing our prestigious client on their search for a confident and detail-focused Customer Service Administrator to join their team on a full-time and permanent basis.

You’ll handle customer contact, administration finance and fraud-related checks while making sure customers are treated fairly and all work is completed in line with FCA, Consumer Duty and company processes. If you have the required skills and experience, then please apply for an immediate response.

The Role you will be doing;

• Handle calls, emails, live chat and administration tasks professionally.
• Manage debt and all finance matters
• Work with internal teams to support customers and resolve queries efficiently.
• Review fraud reports and identify potential concerns.
• Refer cases, update records and follow cancellation or voidance processes where needed.
• Maintain accurate logs and help spot trends, fraud rings or ghost broker activity.
• Provide excellent service while following FCA, Consumer Duty and Treating Customers Fairly requirements.

About You;

• Strong attention to detail and an analytical approach.
• Confident written and verbal communication skills.
• Good organisation, prioritisation and problem-solving skills.
• Ability to work under pressure and use your own initiative.
• IT confidence and accurate record keeping.
• Experience working within a regulated company.
• A positive, professional and customer-focused attitude