Customer Service Administrator

• £28,000 – £32,000
• Surbiton | Parking Onsite
• Monday – Friday, 8.30am – 4.30pm
• 23 Days Holiday + Bank Holidays

This is a varied administration role where you will play a key part in supporting the customer journey from order confirmation through to delivery, ensuring all administration and order processing is completed accurately and efficiently.

Duties Include:

• Processing customer orders once signed contracts and deposits have been received
• Creating and maintaining accurate customer files and documentation
• Updating the internal system with confirmed customer details, surveys and signed approvals
• Ordering parts for service call requirements
• Coordinating and creating weekly delivery schedules
• Liaising daily with surveyors and handling incoming enquiries
• Managing and updating the system with delivery dates and project updates
• Supporting the wider office team with general administration duties
• Ensuring all customer information and orders are processed accurately and within deadlines

Candidate Requirements:

• Previous administration and order processing experience is essential
• Strong organisational skills with excellent attention to detail
• Confident and professional telephone manner
• Enjoys dealing with customers and providing a high level of service
• Able to work well within a team and manage a busy workload
• Computer literate with experience using internal systems/databases
• Well presented, reliable and punctual

Additional Information:

• Based in Surbiton
• Salary: £28,000 – £32,000 depending on experience
• Monday – Friday, 8.30am – 4.30pm
• 23 days holiday + bank holidays
• Workplace pension
• Genuine opportunities for progression within the business