Customer Service Administrator

Customer Service Administrator

Full Time | Permanent

For more than 40 years, we've been helping businesses and individuals thrive through expert advice, outstanding service, and strong relationships. Today, we're proud to be one of the largest independent accountancy firms in Worcestershire and the West Midlands, with 7 offices, 10 Partners, and over 250 talented professionals.

We combine the expertise and opportunities you'd expect from a top-tier firm with the supportive culture, personal approach, and community values of a local practice.

As we continue to grow, we're looking for a proactive and organised Administrator to join our Customer Services team.

Why Join Us?

At OR, people are at the heart of everything we do. We recognise hard work, encourage professional development, and create opportunities for genuine career progression.

You'll be joining a friendly, supportive team where your contribution is valued, your development is encouraged, and no two days are the same.

The Role

As an Administrator, you'll play a vital role in supporting our Partners, Managers, and wider team, ensuring the smooth running of day-to-day operations while delivering an exceptional experience for our clients.

This is an excellent opportunity for someone who enjoys organisation, problem-solving, and building strong professional relationships.

Key Responsibilities

• Providing comprehensive administrative support to Partners and Managers
• Managing client information requests efficiently and accurately
• Preparing reports, documents, and maintaining data spreadsheets
• Handling client enquiries professionally across phone, email, and other communication channels
• Maintaining accurate and organised filing systems in line with company procedures
• Supporting colleagues and contributing to continuous process improvements
• Ensuring client records and profiles are completed accurately and kept up to date
• Liaising confidently with internal teams, clients, HMRC, Companies House, and other external organisations
• Reviewing and verifying documentation to ensure accuracy and compliance
• Assisting the wider operations team with administrative tasks as required

About You

We're looking for someone who is organised, detail-focused, and enjoys working in a fast-paced environment.

You'll ideally have:

• Previous administration experience
• Excellent communication and interpersonal skills
• Strong IT skills, including Microsoft Office applications
• Exceptional attention to detail and accuracy
• The ability to manage multiple tasks and meet deadlines
• A positive, proactive approach to work
• Confidence working independently and as part of a team
• A genuine desire to learn, develop, and build a successful career

What We Offer

In return, you'll receive a competitive benefits package including:

• Competitive salary
• Pension scheme
• 28 days annual leave including bank holidays, increasing with length of service
• Employee discount scheme
• Ongoing training and development opportunities
• Supportive and friendly working environment

If you're looking for a role where you can make a real impact, develop your skills, and build a rewarding career with a respected and growing firm, we'd love to hear from you.

Whilst we endeavour to respond to all applications, if you have not heard from us within 3 weeks of applying, please assume your application has been unsuccessful on this occasion.