Customer Service Administrator

Customer Service Administrator // Part-time

A well established logistics business is looking for a confident and organised Customer Service Administrator to join their team on a part-time permanent basis.

This is a varied office based role where you’ll play a key part in supporting customers, coordinating job progress, updating systems and ensuring clear communication across operations, warehouse and accounts teams.

If you enjoy working in a busy environment, take pride in delivering excellent customer service and have strong attention to detail, this could be a great opportunity.

Key Responsibilities

• Providing high levels of customer service and support
• Processing and updating customer orders on internal systems
• Keeping customers informed on job progress and delivery updates
• Liaising with warehouse, operations and subcontractors
• Managing paperwork, PODs and job files accurately
• Handling customer queries, complaints and invoice queries
• Maintaining spreadsheets and system data
• Supporting smooth day-to-day operational coordination

What We’re Looking For

• Previous experience within customer service and administration
• Strong communication and organisational skills
• Confident using Microsoft Office, email and spreadsheets
• Ability to multitask and work well under pressure
• High attention to detail and a proactive attitude
• Experience within transport, logistics or freight forwarding would be beneficial but not essential

Working Hours

• Part-time, permanent position
• Wednesday to Friday
• 07:00am – 3:30pm
• Office based

Benefits

• Competitive salary package on offer
• 25 days holiday plus bank holidays (pro rata)
• Option to purchase additional annual leave
• Supportive and fast paced working environment
• Long term stable opportunity within a growing business

Competitive salary on offer, depending on experience. For further information regarding salary and company details, please apply or get in touch directly for a confidential discussion.