Customer Service Advisor

Niyaa People Ltd

An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially.

This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries.

Key Responsibilities of a Customer Service Advisor:
  • Handling incoming customer enquiries via phone and digital channels
  • Supporting tenants with a range of housing-related queries
  • Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics
  • Providing a professional, empathetic, and customer-focused service
  • Working closely with internal housing teams to resolve issues effectively
  • Supporting a busy contact function during a period of internal change
About You:
  • Previous experience in a customer service or contact centre environment
  • Strong communication and problem-solving skills
  • Able to manage varied and sometimes challenging customer enquiries
  • Organised, professional, and dependable
  • Experience within social housing would be beneficial but is not essential
  • Experience using Microsoft Dynamics or similar CRM systems is desirable
What’s on Offer:
  • Temporary contract until 31st September initially 
  • Hybrid working available (typically 2–3 days office-based)
  • 37 hours per week
  • Immediate start available
If this Customer Service Advisor is of interest please apply or contact (url removed)
Apply Now →

Application opens at the source listing. Free for jobseekers.

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