Customer Service Advisor

Job Title: Customer Service Advisor

Location: Aldridge (with future relocation to Burton-on-Trent in next 4-6 months)

Pay Rates: £12.71 per hour

Shift Patterns: Mon-Thu 8:00-17:00, Fri 8:00-16:30 (1‑hour unpaid lunch)

**Driving licence required**

Our client is seeking a confident and proactive Customer Service Advisor to join a small, friendly team based in their Aldridge branch. This is a fantastic opportunity for someone with strong customer service experience who enjoys a varied role and is comfortable communicating with both businesses and end customers.

After an initial 4-6 month period working from the Aldridge office, the successful candidate will be required to work permanently from the Burton-on-Trent site, so flexibility to travel and a full UK driving licence are essential.

Key Responsibilities

• Handling inbound customer enquiries via phone and generic email inbox.
• Providing excellent business-to-business and end‑customer support.
• Managing orders and queries through an online marketplace portal.
• Working collaboratively within a small, supportive team.
• Ensuring accurate information is provided and issues are resolved efficiently.
• Driving between sites - mileage is covered 45p per mile.

What We're Looking For

• Previous customer service experience (office-based preferred).
• Strong communication skills and a professional telephone manner.
• Ability to work well in a small team environment.
• Confident using online systems and portals.
• Full UK driving licence and willingness to travel to Burton-on-Trent.

To be considered for this Customer Service Advisor role please click "Apply" to be considered or please call (phone number removed) for more information.

Oliver Rae is an Established Recruitment Business with offices based in Walsall and Halesowen. We supply Temporary and Permanent Staffing to a range of sectors.

INDTEMP