Customer Support Specialist

Customert Support Specialist | Newtown

Working Hours: Monday to Friday, 8:30am – 5:00pm

About the Role

We are seeking a Technical Support Specialist to provide operational and technical support for fleet management and vehicle camera solutions. This role involves assisting customers with system configuration, troubleshooting, footage retrieval, data analysis, performance monitoring, and user training.

Key Skills and Competencies

• Strong attention to detail

• Logical and analytical thinking

• Ability to manage multiple priorities simultaneously

• Effective workload and case management skills

Main Responsibilities

• Act as the primary point of contact for customer enquiries relating to vehicle camera and fleet management systems.

• Deliver professional and customer-focused support through telephone, email, and case management platforms.

• Retrieve and securely distribute requested footage in accordance with company data protection procedures.

• Process system installations, activations, and configuration requests.

• Apply remote configuration changes and system updates when necessary.

• Escalate issues requiring on-site engineering support.

• Review system alerts and investigate unusual activity or performance issues.

• Analyse operational data to identify trends, potential faults, and optimisation opportunities.

• Test new software, hardware, and feature releases.

Candidate Profile

Essential Skills

• Excellent written and verbal communication skills.

• Strong customer service orientation.

• Professional and confident telephone manner.

• Ability to investigate and resolve problems methodically.